Course curriculum

  • 1

    Introduction To Course

    • Introduction to Effective Phone Skills

    • Getting Prepared

    • Getting Prepared Quiz

    • Answering The Phone

    • Word Tracks 1-4 Greeting and Information

    • GIVE and GET

    • The Appointment - Word Tracks 1-6

    • Use The Funnel

    • How Are You Doing Quiz
  • 2

    Consistency is the Key

    • Power of Consistency

    • Tonality and Inflection

    • PRACTICE YOUR TONE

    • Choose The BEST Tone

    • Personality and Tonality

    • The Impact of Tonality

    • Be The Best At What You Do
  • 3

    Outbound Phone Calls

    • Calling a Lead

    • Leaving a Message

    • Quiz: T or F
  • 4

    EXAM for EPS

    • Prepare for your Exam

    • EXAM

    • PDF for Phone Word Tracks